Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Skylar Consultancy. As a Customer Service Representative, you will be responsible for managing large volumes of inbound and outbound calls in a timely manner.
Key Responsibilities:- Manage customer interactions with professionalism and poise, ensuring that their needs are met and exceeded.
- Utilize communication scripts when handling various topics, providing clear and concise information to customers.
- Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Leverage opportunities to upsell products and services when they arise.
- Build sustainable relationships and engage customers by going above and beyond.
- Previous experience in a customer support role is required.
- Track record of over-achieving quota is highly valued.
- Strong phone and verbal communication skills, along with active listening abilities.
- Familiarity with CRM systems and practices is beneficial.
- Customer focus and adaptability to different personality types are essential.
- Ability to multi-task, set priorities, and manage time effectively.
- High school degree is the minimum educational requirement, with graduation from college or higher education preferred.
- Salary: up to ₹25,000 per month.
- Language: English and any regional language is acceptable.
- Working hours: 6 days a week, with one day rotational off.
- Work location: Bangalore.
At Skylar Consultancy, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we believe that our employees are the key to achieving this goal.
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