
Senior Cloud Contact Center Solutions Architect
14 hours ago
We are seeking a seasoned and experienced professional to design and develop scalable, automated, and customer-centric systems that enhance the overall contact center experience.
">- Design and develop cloud-based contact center solutions using Amazon Connect to support dynamic and personalized customer interactions.
- Build API-driven automation workflows to streamline operations and improve agent efficiency.
- Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
- Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
- Collaborate with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.
Required Skills:
- AWS Administration: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
- Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
- Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.
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