Senior Cloud Contact Center Solutions Architect

14 hours ago


India beBeeDeveloper Full time ₹ 10,00,000 - ₹ 15,00,000
">Cloud Contact Center Developer

We are seeking a seasoned and experienced professional to design and develop scalable, automated, and customer-centric systems that enhance the overall contact center experience.

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  • Design and develop cloud-based contact center solutions using Amazon Connect to support dynamic and personalized customer interactions.
  • Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
  • Collaborate with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Required Skills:

  • AWS Administration: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.


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