Reservation Associate
4 weeks ago
We are seeking a dedicated and professional Reservation Associate to join our team at RJ Hospitality Management.
Job Summary:The Reservation Associate will be instrumental in providing exceptional customer service and ensuring seamless reservation experiences for our clients. Key responsibilities include handling incoming reservations, verifying and confirming reservation details, processing payments, and managing reservation modifications and cancellations.
Key Responsibilities:- Efficiently handle incoming reservation requests via phone, email, and online platforms.
- Verify and confirm reservation details, including dates, room types, and special requests.
- Process payments and provide accurate billing information.
- Manage reservation modifications and cancellations.
- Deliver outstanding customer service by addressing inquiries and promptly resolving issues.
- Build strong relationships with clients and maintain a positive company image.
- Stay informed about company policies, procedures, and product offerings.
- Strong verbal and written communication skills.
- Excellent interpersonal skills with the ability to build rapport with customers.
- Attention to detail and strong organizational skills.
- Ability to work under pressure and meet deadlines.
- A minimum of 1 year of front desk experience in the hospitality industry, preferably in reservations.
- Bachelor's or master's degree in hospitality management or a related field is preferred.
- Previous experience with Hilton, Marriott, or IHG is highly desirable.
- Ability to work in USA timing (evening shift from 5:30 PM to 2:30 AM) is a requirement.
- Proficiency in Microsoft Office Suite, especially Excel.
- Knowledge of various reservation systems (e.g., Opera, PMS).
- Experience in handling customer complaints and resolving conflicts.
- Multilingual abilities (especially fluency in relevant languages).
RJ Hospitality Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Reservation Associate
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