Exceptional Customer Service Representative

4 days ago

Ahmedabad, Gujarat, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 48,00,000
Customer Support Internship Opportunity

This is an exciting opportunity to provide top-notch customer service and support to clients in a dynamic environment.

Daily Responsibilities:
  1. Phone Calls and Voicemails: Respond to direct calls, return calls, and respond to voicemails in a timely and professional manner.
  2. Scheduling Appointments: Schedule and confirm appointments with patients and healthcare providers.
  3. Patient Record-Keeping: Record patient information in practice software and verify insurance documents.
  4. Billing and Insurance: Submit billing information to billing providers and handle administrative functions to support the clinic.
  5. Communication: Coordinate telephone communication with patients, families, and healthcare providers, utilizing a follow-up system to assure care.
  6. Scripted Callbacks: Utilize scripted callbacks to relay messages from licensed professionals.
  7. Medical History: Obtain patients' medical history and previous test results.
  8. Documentation: Document results and patient information in appropriate systems.
  9. Authorizations: Schedule and obtain authorizations for diagnostic tests at physicians' requests.
  10. Additional Duties: Handle other duties assigned by management.

Required Skills:
  • English Proficiency (Spoken and Written)
  • MS-Office

We are looking for candidates who are available for full-time, in-office internships and can start soon. If you have relevant skills and interests, please consider this opportunity.

About Our Organization:

We are a business services provider located in Ahmedabad, Gujarat, offering exceptional service and support to our clients.

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