
Business Growth Director
7 days ago
Key Leadership Role
This is a highly sought-after leadership position that offers the opportunity to drive business growth and team performance.
Job Responsibilities:
- Lead high-performing teams to achieve exceptional service delivery and maintain a high level of accuracy
- Mentor and develop direct reports to ensure they have the skills and knowledge needed to excel in their roles
- Meet stringent quality, customer experience, and efficiency requirements
- Manage complex projects, including hiring, training, performance assessment, planning, and delegation of workload
- Drive process improvement initiatives to enhance efficiency and productivity
- Engage with customers to understand and address their needs
- Provide strategic direction and mentorship to the operations team
- Align with customer goals and deliver on commitments consistently
Requirements for Success:
- Minimum 14 years of experience within the relevant domain and skill
- Proven track record of managing complex service delivery, multi-group, multi-disciplinary projects
- Ability to define projects, execute within timelines, and deliver projects on time and to budget
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