Customer Accounts Professional

3 weeks ago


Coimbatore, Tamil Nadu, India Kovai Full time
Customer Accounts Specialist Job Description

Kovai.co is a technology powerhouse delivering best-in-class enterprise software solutions. We're looking for a skilled Customer Accounts Specialist to join our team.

Key Responsibilities:

  • Execute sales orders by raising invoices in the accounting system
  • Raise estimates to customers for annual support and subscription renewals
  • Liaise with customers via email or telephone for queries on estimates and invoices
  • Update the CRM system with customer updates and follow-ups
  • Assist the team in generating license keys and handling other customer inquiries
  • Manage overdue invoices and ensure accounts are up-to-date
  • Support the sales team in reaching potential leads
  • Provide accurate and complete information using the right methods and tools

Requirements:

  • Very good English communication skills (verbal and written)
  • Proficiency in Word, Excel, and PowerPoint
  • Proactive, self-motivated, and responsible team-player
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt to different characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Work experience in Xero or Free Agent accounting systems
  • CRM system experience (Dynamic CRM preferred)

Kovai.co is a catalyst sparking a revolution in enterprise software and B2B SaaS. We're rewriting the B2B landscape by empowering businesses worldwide with our award-winning solutions. If you're passionate about empowering customers and colleagues, join our team and redefines tech with us.


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