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Customer Success Professional

1 month ago

Coimbatore, Tamil Nadu, India Kovai Full time

About the Role:

Kovai.co is a pioneering force in the world of enterprise software and B2B SaaS, delivering cutting-edge solutions that transform industries.

We're on a mission to empower 2,500+ businesses worldwide with our award-winning SaaS solutions, and we need a talented Customer Success Specialist to join our team.

Key Responsibilities:

  • Manage client portfolios to drive business growth and profitability
  • Analyse customer data to improve the overall customer experience
  • Develop and implement strategies to maximise value and minimise churn
  • Provide exceptional support to customers, handling requests and resolving issues efficiently
  • Work collaboratively with cross-functional teams to drive business outcomes

Requirements:

  • Experience working with CRM systems
  • Excellent communication and interpersonal skills
  • Ability to deliver engaging presentations and reports
  • Attention to detail and strong problem-solving skills

About Us:

Kovai.co is committed to building a diverse and inclusive workforce, fostering a culture of belonging and respect for all. We're an equal opportunities employer, dedicated to creating a workplace where everyone can thrive.

If you're passionate about customer success and want to be part of a dynamic team, we'd love to hear from you.