Customer Success Advocate

1 week ago


Coimbatore, Tamil Nadu, India Better Lives :) Full time
Customer Success Specialist

As a key member of our team at Better Lives :), you will play a vital role in ensuring a seamless onboarding experience for our customers. Your primary objective will be to set them up for long-term success with our products and services.

Responsibilities:
  • Welcome and guide new customers through the onboarding process, providing personalized training and addressing initial questions or concerns.
  • Build strong customer relationships, fostering trust and ensuring a positive experience throughout the onboarding journey.
  • Demonstrate in-depth product knowledge by staying updated on features and functionalities to effectively guide customers through setup and ongoing use.
  • Proactively solve problems by addressing customer inquiries promptly and efficiently, identifying solutions, and ensuring satisfaction.
  • Provide ongoing support to customers after the initial onboarding phase, ensuring they have the resources and knowledge to leverage the product's full potential.
  • Effectively work on customer support channels and tickets to resolve customer issues.
  • Gather and document customer feedback by actively listening to their needs and concerns, providing valuable insights for product improvements.
Required Skills:
  • Clearly explain complex information, actively listen to customer needs, and build rapport effectively.
  • Work collaboratively with internal teams to resolve customer needs.
  • Build trust and foster positive relationships with new customers.
  • Stay updated on features and functionalities to effectively guide customers.
  • Provide a positive and supportive environment for new customers.
  • Identify and resolve customer issues efficiently.
  • Juggle multiple tasks and ensure timely support for new customers.
  • Accurately record customer interactions and feedback for continuous improvement.
  • Familiarity with SME retail SaaS and the B2B landscape is a plus.


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