Hospital Quality Assurance Specialist
9 hours ago
We are seeking a highly experienced Quality Assurance Professional to serve as the Team Leader for quality assurance across four secondary-care hospitals. This pivotal position will ensure that hospital operations adhere to the highest standards of clinical quality, patient safety, and compliance with regulatory requirements.
Key Responsibilities
- Develop comprehensive Standard Operating Procedures (SOPs) for hospital operations in alignment with regulatory standards; conduct training sessions for project stakeholders.
- Monitor each hospital's progress toward achieving and sustaining accreditation; advise on corrective actions for non-conformities in audits.
- Conduct patient satisfaction surveys bi-annually using random sampling and established protocols.
- Oversee and coordinate quarterly site visits for quality checks across departments; supervise quality assurance activities of the monitoring team.
- Prepare and submit quarterly reports on Key Performance Indicator (KPI) compliance, addressing performance gaps, and ensuring thorough documentation.
- Ensure strict adherence to protocols related to patient safety, infection control, biomedical waste management, and regulatory requirements.
- Engage in regular review of hospital policies/SOPs to ensure alignment with evolving best practices.
- Serve as the official representative for all quality communications with authorities, with delegated authority for approvals.
- Participate in periodic review meetings with project stakeholders, presenting audit findings and plans for quality improvement.
- Champion sustainability and safety initiatives.
- Coordinate and facilitate prompt resolution of quality, compliance, or dispute issues related to hospital operations.
Essential Qualifications & Experience
A Master's Degree/PG Diploma in Hospital Management/Administration is required. Certification as an Internal Auditor for regulatory standards by a recognized council is preferred. Minimum 15 years of experience in successful accreditation of multispecialty/super-speciality hospitals is necessary. Proven leadership in quality management at least three hospitals (minimum 100 beds each) in roles such as Quality Expert, Advisor, Consultant, or Manager within the past seven years is essential.
Benefits
This role offers a challenging opportunity to lead quality assurance efforts in a dynamic environment. The successful candidate will have the chance to work with a dedicated team, contribute to the development of SOPs, and drive quality improvements across multiple hospitals.
Contract Terms
Location: Bhubaneswar (state HQ) with regular travel to districts covered. Duration: 3 years (extendable based on project requirements and performance).
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