Hospital Operations Excellence Specialist
2 days ago
We are seeking an experienced professional to serve as the Team Leader for quality assurance across four secondary-care hospitals. This pivotal position will ensure that hospital operations adhere to the highest standards of clinical quality, patient safety, and regulatory compliance.
Key Responsibilities:
- Develop comprehensive Standard Operating Procedures (SOPs) for hospital operations in alignment with NABH standards;
- Monitor each hospital's progress toward achieving and sustaining NABH accreditation; advise on corrective actions for non-conformities in audits.
- Conduct patient satisfaction surveys bi-annually using random sampling and established protocols as per project agreements.
- Oversee and coordinate quarterly site visits for quality checks across departments (OPD, IPD, diagnostics, emergency, surgery, and support services); supervise quality assurance activities of the monitoring team.
- Prepare and submit quarterly reports on KPI compliance, addressing performance gaps, and ensuring thorough documentation.
- Evaluate hospital policies/SOPs to ensure alignment with evolving best practices (NABH and beyond).
Essential Qualifications & Experience:
- Masters Degree/PG Diploma in Hospital Management/Administration.
- Certification as an Internal Counsellor for NABH Standards by the Quality Council of India (QCI) or equivalent.
- Minimum 15 years of experience in successful NABH accreditation of multispecialty/super-speciality hospitals.
- Proven leadership in quality management at least three hospitals (minimum 100 beds each) in roles such as NABH Expert, Advisor, Consultant, or Manager within the past seven years.
Benefits:
- This is a long-term contract position, extendable based on project requirements and performance.
- The location of this position is Monitoring and coordination from Bhubaneswar with regular travel to districts covered.
Reporting: Directly to the Project Management Unit
Application Process:
- A detailed CV highlighting relevant experience and qualifications.
- A cover letter explaining suitability for the role and experience related to key responsibilities.
- References from previous relevant assignments.
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