Technical Operations Manager

3 days ago


Vijayawada, Andhra Pradesh, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

Job Description:

The Service Leader is responsible for overseeing the service operations for Surface Mount Technology (SMT) equipment, with a focus on Fuji SMT systems. This role requires technical leadership, customer management, and team supervision to ensure exceptional service delivery and client satisfaction.

Key Responsibilities:

  • Lead service operations for SMT machines, primarily Fuji platforms.
  • Install, commission, and support Fuji SMT lines at customer sites with minimal downtime.
  • Supervise a team of field service engineers, providing guidance, mentoring, and performance management.
  • Act as a technical escalation point for complex service and maintenance issues.
  • Conduct preventive maintenance programs and audits to ensure optimal machine performance.
  • Maintain strong communication with Fuji Japan for technical updates and escalations.
  • Coordinate with cross-functional teams for seamless customer support.
  • Prepare and maintain detailed service reports, logs, and documentation as per company standards.
  • Drive continuous improvement initiatives in service delivery and customer satisfaction.
  • Provide technical training to internal teams and customer personnel.
  • Ensure compliance with all EHS and quality standards.


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