Operations Technical Learning

1 week ago

Vijayawada, Andhra Pradesh, India beBeeTechnicalLearning Full time US$ 9,00,000 - US$ 12,00,000

About the Role

MUFG Bank, Ltd. is Japan's premier bank with a global network spanning over 40 markets.

The bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide.

We aim to be the world's most trusted financial group through close collaboration among our operating companies and flexible response to all financial needs of customers, serving society, and fostering shared and sustainable growth for a better world.

Growth plans are set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally.

Job Summary

This Operations Technical Learning Specialist will develop and execute internal learning programs on the Business Process Management team.

This position will positively impact the entire department by collaborating with management, product managers, and Subject Matter Experts (SMEs).

  • Create training content and facilitate technical training for key systems and tools, product/launch enhancements, new hires, and ongoing learning needs.
  • Use scalable solutions and quantifiable metrics rolling into an Executive Dashboard to demonstrate a change in behavior or lift.
Key Responsibilities

Main Responsibilities:

  • Design and deliver technical training for key systems and tools, product/launch enhancements, new hire, and ongoing learning needs.
  • Collaborate with management, product managers, and SMEs to develop effective learning strategies.
  • Assess program effectiveness using relevant metrics and correlate metrics with the learning objectives.
  • Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention.
  • Manage training-related resources in various libraries and manage potential risks related to access to learning content.
Requirements
  • Bachelor's degree or equivalent work experience plus 2-3 years of instructional design skills.
  • Excellent facilitation skills that foster engagement in a web-based or in-person environment.
  • Advanced proficiency in Microsoft Office 365 especially Excel and PowerPoint.
  • Some knowledge of Articulate 360 Storyline and Rise Webex Camtasia and/or SharePoint is preferred.

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