
Technical Expert
5 days ago
Job Description
Technical Support RoleWe seek an individual to provide expert technical support via phone to our global customer base.
- Deliver timely and effective resolutions to customer issues while maintaining high levels of satisfaction.
- Handle basic technical assistance queries related to telecom, VoIP, networking, and communication services.
- Networking: Strong understanding of networking concepts.
- Computer Proficiency: Advanced knowledge of computer hardware and software.
- Operating Systems: Working knowledge of Windows and macOS, as well as mobile operating systems like Android and iOS.
- Communication: Excellent listening skills with the ability to resolve customer issues efficiently.
- Customer Focus: Demonstrates empathy and patience in challenging situations.
- Learning Orientation: Continuously seeks to stay updated on relevant products and technologies.
Open to freshers and experienced candidates. Preference given to those with experience in BPO or the service industry.
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