Technical Support Operations Manager

1 week ago

Vijayawada, Andhra Pradesh, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Title">

Job Summary:

We are seeking a highly motivated and proactive Technical Customer Support Lead to join our team. As a key member of our customer support team, you will be responsible for improving customer support processes and outcomes.

Key Responsibilities:

  • Develop and implement effective customer support strategies to improve customer satisfaction and retention.
  • Provide excellent written and verbal communication skills to convey technical concepts clearly and professionally.
  • Manage multiple priorities in a fast-paced, dynamic environment and maintain a high level of organization.
  • Analyze complex issues and identify root causes to structure logical, data-backed recommendations for operational improvements.
  • Maintain accuracy, quality, and data security in all aspects of the job.
  • Collaborate cross-functionally and across time zones to ensure seamless customer support.
  • Utilize intermediate to advanced proficiency in Excel to work with large data sets and identify trends.
  • Experience working with support ticketing systems such as Jira Service Desk is a plus.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.
  • 5-7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.

Requirements:

  • Self-motivated and proactive individual with a strong sense of ownership.
  • Excellent written and verbal communication skills.
  • Highly organized and able to manage multiple priorities.
  • Strong analytical skills with intermediate to advanced proficiency in Excel.
  • Detail-oriented with a commitment to accuracy and quality.
  • Comfortable working cross-functionally and across time zones.
  • Intermediate understanding of technical systems, APIs, and SQL.

  • Technical Support Operations Manager

    2 weeks ago

    Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,40,00,000

    Job Title:Technology Support Team LeadAs a Technology Support Team Lead in our global Service Desk, you will oversee daily operations and lead a team of technical support specialists. Your role involves guiding team performance, managing escalation processes, and upholding service delivery standards.This position requires strong leadership and technical...

  • Technical Operations Manager

    2 weeks ago

    Vijayawada, Andhra Pradesh, India beBeeOperations Full time ₹ 10,00,000 - ₹ 12,00,000

    About the RoleThe Technical Operations Manager will oversee day-to-day operations, technical mentorship, and strategic alignment with organizational goals. Reporting to senior leadership, this role is responsible for leading a remote team of Site Reliability Engineers, ensuring operational excellence and fostering a high-performing team culture.Key...

  • Senior Technical Operations Manager

    2 weeks ago

    Vijayawada, Andhra Pradesh, India beBeeSystem Full time ₹ 15,94,000 - ₹ 25,18,000

    As a Lead Systems Engineer, you will oversee the day-to-day operations of a technical support team. This includes acting as a single point of contact for all stakeholders, providing oversight, coaching, and training to technical support staff, and tracking service level agreements.Key Responsibilities:Lead production support/data migration projects in cloud...

  • Support Operations Manager

    2 weeks ago

    Vijayawada, Andhra Pradesh, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Job Overview:At the forefront of delivering exceptional support and technical assistance to customers, we seek a Product Support Lead who will spearhead our customer support operations.The ideal candidate will be a self-starter with a customer-centric approach, capable of collaborating with cross-functional teams in a dynamic startup environment.Key...

  • Technical Operations Manager

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeInfrastructure Full time ₹ 15,00,000 - ₹ 25,00,000

    About the RoleWe are seeking a highly skilled professional with a strong technical foundation in server infrastructure, networking, and data centre operations. This role will act as a bridge between business, technical teams, and vendors to ensure smooth operations, timely renewals, and proactive infrastructure planning.The position is both strategic and...

  • Technical Support Associate

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 5,43,210 - ₹ 9,87,654

    Job Title:Technical Support AssociateJob Overview:The Technical Support Associate is the primary point of contact for users encountering issues with technology, software, or services.This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails & tickets to provide end-to-end technical...

  • Technical IT Support Specialist

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeItSecurity Full time ₹ 80,00,000 - ₹ 1,00,00,000

    Job Overview:We are seeking a skilled IT support and security engineer to serve as the primary administrator for our internal IT infrastructure while establishing and enforcing comprehensive security policies.This dual-role position combines hands-on technical support with strategic security implementation, making it ideal for a technical professional who...

  • Technical Operations Manager

    2 weeks ago

    Vijayawada, Andhra Pradesh, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    Job Description:The Service Leader is responsible for overseeing the service operations for Surface Mount Technology (SMT) equipment, with a focus on Fuji SMT systems. This role requires technical leadership, customer management, and team supervision to ensure exceptional service delivery and client satisfaction.Key Responsibilities:Lead service operations...

  • Technical Support Specialist

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our team. This individual will be responsible for providing second and third-level technical support to customers, resolving complex issues, and collaborating with teams to deliver exceptional service.Key Responsibilities:Provide second and third-level...

  • Technical Support Lead

    2 weeks ago

    Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Drive business outcomes through exceptional technical and client support services.About this role:The Support Manager is a pivotal position that ensures seamless technical and client support, enabling our teams to focus on high-value tasks and deliver exceptional results.Strategically manage technical and client support activities, fostering collaboration...