Team Lead

1 week ago

Ellore, Andhra Pradesh, India beBeeDigitalCollections Full time ₹ 12,00,000 - ₹ 20,00,000
Job Title: Digital Collections Team Leader (TL)

The role of the Digital Collections Team Leader is pivotal in overseeing the strategic direction and operational efficiency of a team responsible for managing digital collections. As a seasoned professional with 3-4 years of experience in relevant fields, preferably in digital marketing or campaign management, you will be instrumental in driving performance targets and ensuring customer satisfaction.

Key Responsibilities:

  • Lead, mentor, and coach a team of digital collections specialists to meet and exceed key performance indicators (KPIs).
  • Conduct regular performance reviews and provide constructive feedback.
  • Foster a positive and high-performance work environment.
  • Monitor team performance, ensuring adherence to quality standards and compliance protocols.

Digital Collections Strategy & Execution:

  • Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.
  • Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.

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