Process Transformation Lead

12 hours ago

Belgaum, Karnataka, India beBeeProcessTransformation Full time ₹ 18,00,000 - ₹ 25,00,000

As a Process Transformation Lead, you will play a key role in driving business excellence and operational efficiency.

This position requires an individual with strong leadership skills, process improvement expertise, and a passion for innovation.

Responsibilities:

Process Improvement

  • Develop and implement Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity.
  • Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
  • Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
  • Measure and track Key Performance Indicators (KPIs) to monitor progress and identify areas for improvement.

Project Leadership

  • Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within timelines and defined benefits.
  • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
  • Analyze data to identify root causes of performance bottlenecks and develop solutions to address them.

Stakeholder Collaboration & Change Management

  • Buid and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
  • Partner with IT to align on current and future technology needs for process optimization.
  • Drive change management initiatives to embed a culture of continuous improvement and operational excellence.

Qualifications:

Certification: Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).

Experience: Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.

Skills: Strong quantitative and analytical problem-solving ability, ability to influence without authority, and inspire cross-functional teams.

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