
Customer Service Representative
1 week ago
About the Role:
As a key member of our team, you will be responsible for providing exceptional customer support to our clients via chat and email during overnight hours.
Our ideal candidate is proactive, diligent, and able to work independently in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries and resolve issues via chat and email during night shift hours. Ensure timely and accurate documentation of customer interactions and resolutions.
Provide personalized assistance to customers, offering solutions and guidance tailored to their needs. Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.
Collaborate closely with other team members to ensure seamless customer support operations. Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.
Requirements:
Previous experience in customer support or a related field is preferred. Excellent written communication skills are essential.
Ability to multitask and prioritize tasks effectively. Strong problem-solving skills and attention to detail are required.
Familiarity with customer support software and ticketing systems is a plus. Flexibility to adapt to changing schedules and work occasional weekends or holidays.
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