
Client Advocate
2 days ago
At a luxury jewelry brand, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.
Main Responsibilities:- Maintain client interactions via calls, WhatsApp, email, and in-person communication to build strong relationships.
- Provide timely, professional, and solution-oriented responses to resolve client queries efficiently.
- Manage customer records, order details, and communication logs accurately to track progress.
- Develop and execute CRM campaigns to drive client retention and increase loyalty.
- Analyze customer interactions to identify trends, opportunities, and areas for improvement.
- Collaborate with sales, marketing, and production teams to optimize client experiences.
- Foster close relationships with high-value clients to meet their evolving needs and preferences.
- Report on customer trends, feedback, and loyalty metrics to leadership, informing business decisions.
Key Skills:
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
- Proficient in CRM software and Microsoft Office Suite
Benefits:
Enjoy a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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