Transformational Product Leadership Opportunity
2 days ago
Unlock the full potential of Amazon's customer service experience with a Senior Technical Product Manager role.
Ambitious and experienced professionals are invited to join our Customer Engagement Technologies (CET) team in shaping the future of customer service solutions. As a key member, you will collaborate with cross-functional stakeholders to leverage Large Language Models (LLMs) and Artificial Intelligence (AI) to empower our Customer Service Associates (CSAs) in resolving complex customer issues efficiently.
This leadership opportunity involves driving the vision for AI-powered customer experiences, working closely with our science team to identify and prioritize use cases, and designing effective customer journeys. Your expertise in data-driven decision making, analytical tools like Tableau, and experience managing technical products or online services will be invaluable in this role.
The ideal candidate is passionate about delivering results in a fast-paced environment, has a strong bias toward data-driven decision making, and is not afraid to get hands-on navigating requirements from different business teams. If you thrive in a collaborative and creative space, have a customer-obsessed mindset, and are willing to experiment and learn, we encourage you to apply.
In this position, you will:
- Collaborate with WWCS product and engineering stakeholders to utilize LLMs within our newly redesigned world-class customer service associate interface
- Develop elegant and effective customer journeys, optimizing seamless integration with text and voice bot solutions and real-time language translations
- Drive the vision for how we will use AI with LLMs to help CSAs solve customer problems globally
We offer a comprehensive benefits package that includes medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan. At Amazon, we value diversity and inclusivity, and we welcome applicants from all backgrounds.
Key Requirements:
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
About the Team:
The CET team within Customer Service aims to create earth's best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. This role offers a unique opportunity to shape the future of customer service and make a significant impact on a global scale.
Estimated salary: $150,000 - $200,000 per year, depending on location and experience.
-
Engineering Leadership Opportunity
2 weeks ago
Hyderabad, Telangana, India geidea Full timeGeidea is a leading provider of digital payment solutions, and we are currently seeking an experienced Head of Engineering to join our team. The successful candidate will be responsible for managing and controlling engineering teams, providing guidance on best practices, engineering methods, and tools.The ideal candidate will have at least 18 years of...
-
Hyderabad, Telangana, India Talent500 Full timeAbout Talent500: We're a global leader in talent acquisition and management, committed to revolutionizing the way companies find, develop, and retain top talent. Our innovative approach combines cutting-edge technology with expert human insight to deliver unparalleled results.At our Tech Hubs, we empower our teams to drive technological innovation and...
-
Hyderabad, Telangana, India Talent500 Full timeJob Overview:Talent500 is seeking an experienced Technical Leadership Role for IT transformation in the Specialty Pharmacy Processing COE. The successful candidate will be responsible for leading high-talent teams and managing technical projects.About the Role:This leadership position requires a proven track record of delivering results through multiple...
-
Transformational Product Leadership Role
2 weeks ago
Hyderabad, Telangana, India Microsoft Full timeAbout Microsoft Digital – Customer Experiences We're a bold team that builds and manages critical products and services for Microsoft. Our employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand experience with Microsoft and industry solutions. As a Product Manager on our Professional...
-
Poultry Leadership Opportunities
1 month ago
Hyderabad, Telangana, India Srinivasa Farms Full timePoultry Sales and Technical ServicesKey Responsibilities:Strategic planning and execution of sales and technical services across regionsBuilding and maintaining strong relationships with customers and stakeholdersLeading a team to drive sales growth and improve technical service deliveryPoultry Breeding and Hatchery OperationsKey Responsibilities:Overseeing...
-
Hyderabad, Telangana, India Talent500 Full time**Job Title:** Senior Fullstack Developer**Company Overview:** Talent500 is a leading technology firm that leverages advanced analytics, embedded insights, and product design principles to innovate and deliver modern solutions aligned to strategic initiatives.Estimated Salary: $120,000 - $180,000 per annum, based on experience and location.Job DescriptionWe...
-
Tech Leadership Role in IT Transformation
2 weeks ago
Hyderabad, Telangana, India Talent500 Full timeTalent500 is a leading player in the travel industry, with a relentless drive for innovation and excellence. We have a dynamic tech-driven environment where creativity and unique strengths are celebrated.As an Engineering Manager at Talent500, you will be responsible for delivering unrivaled digital products that drive a more reliable and profitable...
-
Hyderabad, Telangana, India Oracle Full timeOracle NetSuite, a pioneer in cloud computing since 1998, seeks a seasoned software engineering manager to lead our HCM Payroll product team. Our mission is to deliver a comprehensive business system that empowers leaders with a complete view of their organization.The successful candidate will be responsible for guiding agile and cross-functional teams of...
-
Strategic Financial Leadership Opportunity
4 weeks ago
Hyderabad, Telangana, India Goldman Sachs Full timeAbout the Role:The Vice President of Expense Management and Accounting Control is a pivotal leadership position that requires a deep understanding of accounting principles, a focus on process improvement, stakeholder management, and a commitment to driving financial excellence.This role involves handling escalations, contributing to process re-engineering,...
-
Hyderabad, Telangana, India PepsiCo Full timeJob OverviewPepsiCo is seeking a highly skilled Digital Product Designer to join our team and drive the design of digital products. This role will play a pivotal part in driving the digital transformation of PepsiCo by determining how to leverage next-generation technologies to reimagine and transform existing processes and experiences.About the RoleWe are...
-
IT Engineering Manager
1 week ago
Hyderabad, Telangana, India Talent500 Full timeAbout the RoleWe are seeking an exceptional IT Engineering Manager to lead our technical teams in Hyderabad. As a key member of our organization, you will be responsible for driving technical innovation and delivering industry-leading technology solutions.ResponsibilitiesTechnical Leadership: Provide strong technical guidance and vision to ensure the...
-
Hyderabad, Telangana, India PepsiCo Full timeCompany OverviewPepsiCo is a multinational food and beverage corporation that operates in over 200 countries. As a leader in the industry, we strive to innovate and improve our processes to stay ahead of the competition.About the RoleWe are seeking an experienced Digital Product Designer to join our GBS Digital Factory team. This role will be responsible for...
-
Product Development Leadership
2 weeks ago
Hyderabad, Telangana, India CaptumIT Full timeJob OverviewThe Director - Product Development will lead a dynamic team of engineers in building cutting-edge generative AI tools-based products. These products primarily cater to the needs of our sales, distribution, and operations teams.The director will work closely with strategic vendors to ensure seamless integration of their solutions with our in-house...
-
Executive Director, Digital Transformation Lead
3 weeks ago
Hyderabad, Telangana, India Genpact Full timeUnlock Your Potential as a Leader in Digital Transformation with GenpactAbout the Role:We are seeking an experienced Executive Director to lead our digital transformation efforts for manufacturing clients. This role will focus on two key areas: Service Delivery Leadership and Digital Leader for Automation and Digitization.**Service Delivery...
-
Executive Director of Digital Transformation
2 weeks ago
Hyderabad, Telangana, India Genpact Full timeAbout UsAt Genpact, we empower our clients to create a better world by harnessing the power of technology and humanity. With over 115,000+ curious and courageous minds, we have the expertise to deliver transformative solutions that drive impact.Salary InformationWe offer an attractive salary package for this role, estimated to be in the range of $120,000 -...
-
Agile Transformation Leader
4 weeks ago
Hyderabad, Telangana, India UnitedHealth Group Full timeCompany Overview:At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Our global organization delivers care, aided by technology to help millions...
-
Digital Transformation Lead
2 weeks ago
Hyderabad, Telangana, India PepsiCo Full timeProduct Designer for Digital TransformationPepsiCo seeks a talented Product Designer to join its GBS Digital Factory team. As a key member of our digital transformation engine, you will drive the design of innovative digital products that transform business processes and improve user experiences.About the Role:Work collaboratively with cross-functional teams...
-
Automation Transformation Specialist
2 weeks ago
Hyderabad, Telangana, India ResourceTree Global Services Full timeJob Overview:We are seeking an exceptional Automation Transformation Specialist to lead our automation initiatives across multiple customer accounts. As a visionary leader, you will drive automation transformation with innovative solutions, including intelligent automation, Robotic process automation, and Generative AI-based automation.About the Role:The...
-
Director of Sales Leadership
3 weeks ago
Hyderabad, Telangana, India Aliens Group Full timeAliens Group, a leading real estate player based in Hyderabad, is seeking an experienced Director of Sales Leadership to lead our high-performing sales team. With a land bank of 1500+ acres and a focus on delivering exceptional quality living spaces, we aim to transform the way people live.We are looking for a dynamic leader with 6 to 25+ years of experience...
-
Transformation Leader
8 hours ago
Hyderabad, Telangana, India Genpact Full timeGenpact is a global leader in business process management and services, driving operational excellence for clients through innovative solutions, next-generation technology, and the power of human insight.We're seeking an experienced Transformation Leader to join our team as Vice President - Lean Digital Transformation. This strategic role requires a seasoned...