Transformational Product Leadership Opportunity

2 days ago


Hyderabad, Telangana, India myGwork Full time

Unlock the full potential of Amazon's customer service experience with a Senior Technical Product Manager role.

Ambitious and experienced professionals are invited to join our Customer Engagement Technologies (CET) team in shaping the future of customer service solutions. As a key member, you will collaborate with cross-functional stakeholders to leverage Large Language Models (LLMs) and Artificial Intelligence (AI) to empower our Customer Service Associates (CSAs) in resolving complex customer issues efficiently.

This leadership opportunity involves driving the vision for AI-powered customer experiences, working closely with our science team to identify and prioritize use cases, and designing effective customer journeys. Your expertise in data-driven decision making, analytical tools like Tableau, and experience managing technical products or online services will be invaluable in this role.

The ideal candidate is passionate about delivering results in a fast-paced environment, has a strong bias toward data-driven decision making, and is not afraid to get hands-on navigating requirements from different business teams. If you thrive in a collaborative and creative space, have a customer-obsessed mindset, and are willing to experiment and learn, we encourage you to apply.

In this position, you will:

  • Collaborate with WWCS product and engineering stakeholders to utilize LLMs within our newly redesigned world-class customer service associate interface
  • Develop elegant and effective customer journeys, optimizing seamless integration with text and voice bot solutions and real-time language translations
  • Drive the vision for how we will use AI with LLMs to help CSAs solve customer problems globally

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan. At Amazon, we value diversity and inclusivity, and we welcome applicants from all backgrounds.

Key Requirements:

  • Bachelor's degree
  • Experience owning/driving roadmap strategy and definition
  • Experience with feature delivery and tradeoffs of a product
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Experience managing technical products or online services

About the Team:

The CET team within Customer Service aims to create earth's best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. This role offers a unique opportunity to shape the future of customer service and make a significant impact on a global scale.

Estimated salary: $150,000 - $200,000 per year, depending on location and experience.



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