Executive Director, Digital Transformation Lead
12 hours ago
Unlock Your Potential as a Leader in Digital Transformation with Genpact
About the Role:We are seeking an experienced Executive Director to lead our digital transformation efforts for manufacturing clients. This role will focus on two key areas: Service Delivery Leadership and Digital Leader for Automation and Digitization.
**Service Delivery Leadership:**
- Provide leadership to RM&D operations in India for manufacturing clients.
- Oversee day-to-day operations with a focus on continuous improvement, people leadership, and delivering exceptional client experiences.
- Drive innovation, solutioning, and presales efforts to grow the RM&D portfolio.
**Digital Leader for Automation and Digitization:**
- Lead and drive automation and digitization efforts across aftermarket services and supply chain operations for manufacturing clients.
- Develop and implement strategies to enhance digital transformation and generate incremental productivity within global teams engaged in operations.
Responsibilities:
- Lead RM&D operations, ensuring high standards of performance and service delivery.
- Foster a culture of continuous improvement and innovation within the team.
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement innovative solutions.
- Drive digital transformation initiatives, leveraging digital tools and technologies to enhance automation and digitization efforts.
- Generate incremental productivity within global teams by implementing effective digital strategies.
- Monitor industry trends and emerging technologies to keep the organization at the forefront of digital advancements.
- Provide leadership and mentorship to team members, promoting professional growth and development.
Qualifications:
- Computer science or engineering degree is a must.
- Prior experience running complex 24/7 product monitoring helpdesks or remote operations centers is essential.
- Digital transformation experience is required.
- Experience with analytics development to enhance alerting capabilities within manufacturing products is preferred.
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