Executive Director, Digital Transformation Lead

12 hours ago


Hyderabad, Telangana, India Genpact Full time

Unlock Your Potential as a Leader in Digital Transformation with Genpact

About the Role:

We are seeking an experienced Executive Director to lead our digital transformation efforts for manufacturing clients. This role will focus on two key areas: Service Delivery Leadership and Digital Leader for Automation and Digitization.

**Service Delivery Leadership:**

  • Provide leadership to RM&D operations in India for manufacturing clients.
  • Oversee day-to-day operations with a focus on continuous improvement, people leadership, and delivering exceptional client experiences.
  • Drive innovation, solutioning, and presales efforts to grow the RM&D portfolio.

**Digital Leader for Automation and Digitization:**

  • Lead and drive automation and digitization efforts across aftermarket services and supply chain operations for manufacturing clients.
  • Develop and implement strategies to enhance digital transformation and generate incremental productivity within global teams engaged in operations.

Responsibilities:

  • Lead RM&D operations, ensuring high standards of performance and service delivery.
  • Foster a culture of continuous improvement and innovation within the team.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement innovative solutions.
  • Drive digital transformation initiatives, leveraging digital tools and technologies to enhance automation and digitization efforts.
  • Generate incremental productivity within global teams by implementing effective digital strategies.
  • Monitor industry trends and emerging technologies to keep the organization at the forefront of digital advancements.
  • Provide leadership and mentorship to team members, promoting professional growth and development.

Qualifications:

  • Computer science or engineering degree is a must.
  • Prior experience running complex 24/7 product monitoring helpdesks or remote operations centers is essential.
  • Digital transformation experience is required.
  • Experience with analytics development to enhance alerting capabilities within manufacturing products is preferred.


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