Cross Technology Managed Services Professional

4 days ago

Mumbai, Maharashtra, India beBeeCrossTechnologyManaged Full time ₹ 60,00,000 - ₹ 1,50,00,000

Transform Your Career with a Cross Technology Managed Services Role.

This is an exciting opportunity to join our team as a Cross Technology Managed Services Engineer (L1). As the first point of contact for clients, you will ensure their IT infrastructure and systems remain operational. This involves monitoring client infrastructure and solutions, identifying problems and errors before or as they occur.

We are looking for candidates with entry-level experience in troubleshooting and support in security, network, data centre, systems, or storage within a medium to large ICT organization. Additionally, we require basic knowledge of management agents, redundancy concepts, and ITIL processes.

A successful candidate will have a client-centric approach, understanding the needs and requirements of our clients and ensuring a positive experience throughout their journey. They must also be able to communicate effectively across different cultures and social groups, and possess active listening skills.

The ideal candidate will have proficiency in working across multiple technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. We also value candidates who can contribute to disaster recovery functions and tests, ensuring our clients' data is safe and sound.

  • Key Responsibilities:
  • Provide timely and effective support to clients to resolve technical issues.
  • Maintain accurate records of client interactions and issue resolutions.
  • Collaborate with internal teams to identify and implement process improvements.

At NTT DATA, we are committed to helping clients innovate, optimize, and transform for long-term success. Join us on this exciting journey and take your career to the next level.

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