Senior Systems Operations Expert

7 hours ago

Belgaum, Karnataka, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 21,00,000
Job Summary

We are seeking a highly skilled technical professional to join our Sales Operations team as a Senior Business System Specialist. In this role, you will play a critical part in ensuring the systemic accuracy and usability of our sales tools.

  • You will be responsible for timely and accurate resolution of support tickets related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain Service Level Agreement targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Work with internal/external customers and vendors (some technical, some non-technical) in Sales Operations.

The ideal candidate will have at least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified. A good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management is highly preferred. Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is also a plus.

Our Team Overview

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world.

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