Master of Order Fulfillment

1 week ago

Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 9,67,300 - ₹ 12,72,250

Order Management Specialist

The role of an Order Management Specialist is situated within a global services hub. This team provides comprehensive order fulfillment and account management for the Indian market by collaborating with various departments including Sales, Operations, Marketing, and Credit and Collections to deliver exceptional service from order acceptance to delivery.

This position involves daily booking of customer purchase orders in SAP, managing orders through the system, and addressing associated customer, sales, and partner inquiries. The specialist works closely with key departments on order backlog, prioritization, and ensuring adherence to company policies.

Key Responsibilities:

  • Processing Email Purchase Orders: Processing email purchase orders received from end-users via Salesforce and SAP.
  • Pricing Verification: Verifying pricing against customer contracts or approved discount matrices.
  • Supply Chain Coordination: Coordinating with Purchasing to determine lead times when supply is not available.
  • Inside Sales Support: Providing inside sales support and interfacing with Customer Master Data, Credit, Purchasing, Logistics, and Sales.
  • Troubleshooting: Troubleshooting customer issues and responding in a timely manner.

The ideal candidate will possess strong time management skills, initiative to resolve complex customer issues efficiently, and the ability to work proactively and exercise sound judgment. They should also have excellent communication, customer service, and interpersonal skills, as well as proficiency in Microsoft Office and experience with ERP systems such as SAP and Salesforce.

Requirements:

  • A Bachelor's degree in Business Administration.
  • At least 4 years of experience in account management and customer service in a high-tech environment.

The successful Order Management Specialist will consistently review backlogs to ensure compliance with company booking policies and take ownership of customer complaints (CCARs) in SAP, while maintaining a positive attitude and working effectively under pressure in a fast-paced environment.

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