Operational Leadership Position

14 hours ago


Kolkata, West Bengal, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,00,00,000

Job Overview

We are seeking an accomplished Operations Leader to oversee the performance of our properties. As a key member of our leadership team, you will be responsible for ensuring seamless operations across various departments.

Key Responsibilities:

  1. Implement company-wide standards and SOPs across front office, housekeeping, F&B, maintenance & engineering, human resources, etc.
  2. Ensure regional operations meet company-defined standards in all departments.
  3. Foster high-performing teams by promoting a positive work environment and providing regular training opportunities.
  4. Conduct regular audits to monitor service quality, identify improvements, and implement corrective actions.
  5. Manage operational resources effectively to minimize expenses.
  6. Enhance guest satisfaction by addressing escalations and implementing service improvements.
  7. Collaborate with internal departments to drive business growth and stay updated on industry trends.

Qualifications

  1. Bachelor's or Master's degree in hospitality/hotel management.
  2. Minimum 6 years of experience in the hospitality industry with extensive operational experience managing multiple properties or regions.
  3. Proven track record of successfully scaling teams, managing diverse operations, and working in fast-paced environments.
  4. Excellent analytical, communication, interpersonal, and time-management skills.
  5. Fluency in English and local language is mandatory.
  6. Willingsness to travel and manage hotels/hostels across various locations.


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