Excellent Customer Success Opportunity

7 days ago

Pune, Maharashtra, India beBeeCustomerSuccess Full time ₹ 1,20,000 - ₹ 1,80,000

We are seeking a highly skilled Customer Success Leader to join our team.

Job Description:

The ideal candidate will have a proven track record of delivering exceptional customer experiences, driving service value realization, and maximizing customer satisfaction. Key responsibilities include building strategic relationships with customers, serving as the single point of contact for customers across the entire post-sales lifecycle, and conducting Quarterly Business Reviews (QBRs) to showcase service outcomes and align on future priorities.

Key Responsibilities:
  • Drive customer advocacy by identifying referenceable clients and securing testimonials/case studies.
  • Champion the voice of the customer internally to influence service improvements.
  • Collaborate cross-functionally with Sales, Delivery, Product, and Support teams to deliver a unified customer experience.
Required Skills and Qualifications:
  • Bachelor's degree in Business, Technology, or a related field.
  • 8+ years of experience in a Customer Success Manager or Account Manager role, preferably in IT Services or SaaS.
  • Proven success in managing strategic enterprise customers with a global footprint.
  • Strong knowledge of cyber security and networking services.
  • Exceptional verbal and written communication skills.
  • Proficient in CRM and Customer Success platforms.
Benefits:

This role offers the opportunity to work with a dynamic team, drive business growth, and make a meaningful impact on customer success. We are committed to providing a collaborative and supportive environment that fosters professional development and career advancement.

Other Information:

The ideal candidate will be located in [insert location] and will be required to travel occasionally. We offer a competitive salary and benefits package.

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