Support Engineer
1 month ago
Imagine being part of a team where your ideas have the potential to impact millions of consumers worldwide. We are looking for a Support Engineer - Automation Specialist to own automating operational/development work. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team. You will become intimate with the architecture of our systems and be responsible for diving deep into code, and developing solutions for our customers and services.
Key Responsibilities:- Managing a team of Support Engineers, setting goals and be responsible for deliverables.
- Troubleshooting, diagnosing and fixing operational issues, developing monitoring solutions, performing infrastructure maintenance and configuration, updating, tracking and resolving technical challenges.
- Working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems, by working with tech, product and operations team that own promotions systems.
- BS/BE in Computer Science or equivalent combination of technical education and work experience.
- Minimum of 5+ years of relevant experience.
- At least 2 year of experience in managing a team of 8-10 Engineers.
- Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers.
- Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.
- Strong stakeholder management and communication management.
- Good people manager who can manage and motivate direct reports and get the best out of them.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
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