Customer Experience Manager

3 days ago

Kurnool, Andhra Pradesh, India beBeeLeadership Full time ₹ 50,00,000 - ₹ 70,00,000
Call Centre Team Lead

We are seeking a proactive and experienced Call Centre – Team Lead to manage a team of executives handling Background Verification (BGV) processes, including employment, education, and address verifications.

  • This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.
Key Responsibilities:
  • Lead, motivate and supervise a team of BGV call centre executives.
  • Monitor live and recorded calls to ensure quality, accuracy and compliance with client-specific and internal standards.
  • Oversee the timely closure of verification cases while ensuring adherence to defined TATs (Turnaround Times).
  • Provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments (e.g., Quality Assurance, Client Servicing, HR).
  • Ensure strict adherence to data privacy, confidentiality and security protocols.
  • Conduct refresher and training sessions to keep the team updated on process changes and compliance requirements.
Requirements:
  • Graduated in any discipline.
  • 3-5 years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry.
  • Strong verbal and written communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • High attention to detail and the ability to manage multiple priorities in a fast-paced environment.

  • Senior Customer Experience Manager

    1 week ago

    Kurnool, Andhra Pradesh, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Senior Customer Experience ManagerThe ideal candidate will be responsible for leading our customer support team and ensuring that we deliver exceptional service to our clients.About the Role:We are seeking a seasoned customer service professional with leadership experience to join our team as a Senior Customer Experience Manager. This individual...

  • Sales and Customer Experience Manager

    2 days ago

    Kurnool, Andhra Pradesh, India beBeeRetail Full time ₹ 6,12,000 - ₹ 8,64,000

    Job OverviewWe are seeking a dynamic retail professional to lead our boutique's daily operations. This role involves driving sales growth, delivering exceptional customer experiences, and fostering strong relationships with customers.Optimize store performance by exceeding sales targets and increasing profitability.Demonstrate an in-depth understanding of...

  • Digital Customer Experience Manager

    5 days ago

    Kurnool, Andhra Pradesh, India beBeeCustomer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    As a Digital CX leader, you will own the customer experience across web and mobile platforms.About This RoleThis role is at the intersection of product, technology, and delivery – ensuring our digital channels deliver seamless, secure, and high-performing customer journeys. To be successful in this position, you will need to have a strong grasp of web...

  • Customer Experience Director

    2 days ago

    Kurnool, Andhra Pradesh, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Summary">We are seeking a highly skilled Customer Service Manager to lead our customer service team in Bengaluru. The successful candidate will be responsible for managing a team of customer service representatives, ensuring exceptional customer satisfaction and resolving any issues that may arise.">Key Responsibilities:">Manage a team of customer...

  • Customer Experience Specialist

    1 week ago

    Kurnool, Andhra Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a candidate with excellent customer service skills, who can effectively manage and track customer experience through various channels.Responsibilities:To provide exceptional customer service and ensure timely resolution of customer queriesTo identify areas for improvement in the customer experience and suggest actionable solutions...

  • Customer Experience Ambassador

    3 days ago

    Kurnool, Andhra Pradesh, India beBeeCustomerService Full time ₹ 52,50,000 - ₹ 82,50,000

    We help businesses drive growth and innovation by providing innovative solutions. Our mission is to make technology work for you.Role OverviewThis full-time remote role involves delivering exceptional customer service, ensuring customer satisfaction, and maintaining positive customer relationships through effective communication.Main ResponsibilitiesManage...

  • Customer Experience Ambassador

    7 days ago

    Kurnool, Andhra Pradesh, India beBeeCustomer Full time ₹ 7,23,000 - ₹ 10,62,000

    Job Title: Customer Experience Ambassador\As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences through effective communication and proactive feedback. Your role will be to ensure seamless interactions with our guests, fostering loyalty and repeat business.\Key Responsibilities:\\Engage with...

  • Head of Customer Experience

    2 days ago

    Kurnool, Andhra Pradesh, India beBeeProductManagement Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Executive Role:We are seeking a seasoned product management leader to oversee the strategy and execution of our customer experience portfolio.The ideal candidate will have a proven background in customer experience platforms, such as Pega, Adobe Marketing, or Salesforce Marketing. They should also have knowledge of using Aha (or similar Product Management...

  • Customer Experience Liaison

    1 week ago

    Kurnool, Andhra Pradesh, India beBeeCustomerRelations Full time ₹ 50,00,000 - ₹ 80,00,000

    We are seeking a skilled professional to play a key role in maintaining long-term customer relationships. The Customer Relations Specialist will be the first point of contact for client queries, providing end-to-end support and ensuring timely resolution of issues.Responsibilities include:Acting as the primary liaison between clients and internal...

  • Customer Experience Advocate

    1 day ago

    Kurnool, Andhra Pradesh, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 50,00,000

    The customer service role is critical to our organization's success.About the JobWe're seeking a highly skilled and proactive Customer Service Specialist who can communicate effectively with customers via phone and chat.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely manner.Collaborate with internal teams to meet customer...