Customer Experience Director

3 days ago

Kurnool, Andhra Pradesh, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary

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We are seeking a highly skilled Customer Service Manager to lead our customer service team in Bengaluru. The successful candidate will be responsible for managing a team of customer service representatives, ensuring exceptional customer satisfaction and resolving any issues that may arise.

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Key Responsibilities:

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  • Manage a team of customer service representatives to ensure timely and efficient resolution of customer queries and concerns
  • Develop and implement effective support strategies to improve customer satisfaction and loyalty
  • Monitor performance metrics and make data-driven decisions to drive business growth
  • Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience
  • Stay up-to-date with industry trends and best practices in customer service to continuously improve our service offerings
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Requirements:

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  • Customer Satisfaction: Strong skills in delivering exceptional customer service and ensuring high levels of customer satisfaction
  • Leadership and Team Management: Proven ability to manage and motivate teams to achieve outstanding results
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely
  • Analytical Skills: Strong analytical skills, with the ability to analyze complex data and make informed decisions
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Qualifications:

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  • Bachelor's degree in Business Administration or related field
  • Minimum 5 years of experience in customer service management, preferably in a leadership role
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Benefits:

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  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
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How to Apply:

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  1. Submit your resume and cover letter through our online application portal
  2. Participate in a series of interviews with our recruitment team
  3. Complete a skills assessment to demonstrate your expertise

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