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Transactional Quality Leadership Expert

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Vellore, Tamil Nadu, India beBeeQuality Full time ₹ 18,00,000
Job Description

We are seeking a highly skilled Transactional Quality Manager to join our team. As a key member of the management team, you will be responsible for driving continuous improvement in transaction quality and delivery.

The ideal candidate will have a strong background in quality management, excellent communication skills, and the ability to lead and motivate high-performing teams. You will work closely with clients and stakeholders to ensure that quality standards are met and exceeded.

In this role, you will:

  • Drive continuous improvement initiatives to enhance transaction quality and delivery
  • Manage call quality and client-related KPIs
  • Evaluate the effectiveness of quality interventions
  • Strengthen quality management processes and frameworks to improve quality delivery
  • Accurately capture SLA/SLO metrics and report on client needs
  • Generate and implement innovative ideas and process improvement initiatives

Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong people management skills
  • Ability to drive initiatives to closure
  • Excellent communication and leadership skills
  • Data handling and interpretation skills
  • Understanding of transition phases (handover, startup, manage, exit)
  • High level of maturity to handle people and situations
  • Process-oriented and detail-focused

Benefits

This is an exciting opportunity to join a dynamic team and make a real impact on the quality of our services. We offer:

  • A competitive salary package
  • Opportunities for professional growth and development
  • A collaborative and supportive work environment

How to Apply

If you are a motivated and results-driven individual who is passionate about quality and excellence, we encourage you to apply for this role.