Global Customer Service Associate

2 days ago

Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Global Customer Service Associate

About the Role

We are seeking a highly skilled and experienced Global Customer Service Associate to join our team. As a key member of our customer-facing unit, you will be responsible for providing exceptional service to our international customers.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. If you have a passion for delivering high-quality customer experiences and thrive in a dynamic team setting, we encourage you to apply.

Key Responsibilities:
  • Answer inbound customer calls and provide assistance on inquiries, complaints, or requests.
  • Resolve customer issues in real-time, ensuring high-quality service while adhering to company guidelines.
  • Handle a variety of queries related to products/services, billing, technical issues, or account management.
  • Maintain a professional and friendly tone, ensuring customers feel valued and understood.
  • Assist with troubleshooting issues and guide customers through solutions in a clear and concise manner.
  • Document all customer interactions, issues, and resolutions accurately in the system.
  • Provide customers with information about new products, promotions, or services as applicable.
  • Escalate complex issues to the appropriate team for resolution when necessary.
  • Meet and exceed performance metrics such as call handling time, customer satisfaction, and first-call resolution.
  • Follow up with customers to ensure complete satisfaction with the solutions provided.
  • Work with international teams to ensure smooth communication and resolution of issues.
  • Ensure compliance with company policies and legal regulations.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in customer relationship management software.
  • Ability to learn and adapt to new systems and processes.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.

What We Offer

At our organization, we value our employees and strive to create a positive and supportive work environment. We offer opportunities for growth and development, as well as competitive compensation and benefits packages.

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