Client Services/customer Support Analyst

Grade Level (for internal use):

The Team: The Counter Party Manager (CPM) Client Support team is seeking a high energy, detail driven and personable Client Service Specialist to lead our clients to the finish line. The CPM Client Services team supports ongoing client support, Outreach & Data Management.
The Impact: The Client Service Analyst will play a critical role as the main point of contact for our clients during their onboarding will also provide ongoing support thereafter. The Client Service Analyst will work with client's post sales to ensure the client achieves the best experience while obtaining the most value from the CPM Platform. In this role, the candidate will help drive the projects to success, deliver the best-in-class service to all stakeholders, train users, and achieve platform adoption. 
What's in it for you: 

•    This role offers growth opportunities. Our team will provide financial services training as well as training specific to our suite of products. We will train you on best practices for successful client management as well. Our team takes career development seriously and will look to support you as you grow within our team  

•    The successful candidate will have an opportunity to work with the world's largest banks and other financial institutions.
Responsibilities: 

•    Ensure customers receive first class service consistent with S&P Global' s expectations including but not limited to identifying and resolving client issues, following up with clients based on SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.

•    Cultivate, foster, and manage relationships with assigned clients

•    Actively speak with customers to ensure they understand how to use the functionality of Network & Regulatory Compliance product suite and understand the full capability of our products industry initiatives

•    Increase client adoption of the platform through education of new product features and offering, ultimately driving efficiency and cost reduction for clients 

•    Provide front line daily support for all clients including capture of bugs and enhancements.

•    Work with business partners to validate the integrity of data and documents loaded on the platform

•    Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.

What We're Looking For: 

•    Batchelor's Degree

• years' experience 

•    Candidate must be business proficient in reading, writing and fluently speaking English

•    The candidate must be open to work in shifts (rotational) between 0600 am to 11 pm time window to cater APAC & EMEA Client

•    Have an excellent client service ethos and be able to communicate effectively with priority clients and sales prospects

•    Strong analytical and interpersonal skills

•    Ability to partner with internal stakeholders and leverage internal resources

•    Experience in handling Client Service is a plus

Responsibilities

• Act as the primary point of contact for client inquiries via phone and email, ensuring timely and effective resolution of issues related to our product suite.

• Collaborate with clients to understand their needs and provide ongoing support to enhance product adoption and usage.

• Conduct regular client meetings, including bi-weekly/monthly calls to present KPIs and metrics, while fostering relationships with key decision-makers.

• Prepare and deliver scheduled reports, including billing and profitability analyses, to provide insights into client accounts.

• Gather and relay constructive client feedback to Product Management regarding product enhancements and requirements.

• Troubleshoot and resolve client issues by identifying root causes and implementing effective remediation steps.

• Participate in product testing and documentation, providing valuable feedback to product teams.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to  S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster  describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision -