Financial Chargeback Specialist
22 hours ago
Job Overview:
We are seeking a skilled Card Operations and Chargeback Associate to join our team at Trioptus. In this role, you will be responsible for minimizing financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes.
Main Responsibilities:
- Chargeback & Dispute Management: Handle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders. Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
- Dispute Loss Reduction: Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks. Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
- Process Optimization & Risk Control: Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution. Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
- Cross-Functional Collaboration: Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns. Provide input during product design and rollout to ensure risk controls are embedded from inception.
- Compliance & Quality Monitoring: Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.
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