Customer Success Leader for Implementation Team
16 hours ago
About Rippling
Rippling is a leading HR, IT, and Finance platform that enables businesses to streamline their workforce systems. Our mission is to empower organizations to manage every aspect of the employee lifecycle in one place.
Join our team as a Customer Success Leader for our Implementation Team, where you will play a crucial role in driving customer adoption and ensuring a seamless onboarding experience.
**Role Overview**
- Lead a team of Implementation Managers and develop them through hands-on coaching and mentorship
- Support hiring and onboarding of new Implementation Managers
- Successfully resolve customer escalations to maximize satisfaction and positive relationships
- Drive customer adoption of key features and best practices
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
- Track, monitor, and continuously improve performance on key metrics and KPIs
**Requirements**
- 5+ years of SaaS experience in professional services, implementation, or customer success
- 2+ years of professional experience leading a team; passion for supporting and guiding a team's growth, career progress, and job performance
- Ruthless prioritization and time management
- Boundless energy to help your team and customers with a 'can-do' attitude
- Strong attention to detail and ability to solve complex, interdependent problems
- Flexible to scaling and changing organizations and responsibilities
**What We Offer**
- A competitive salary range of $120,000 - $180,000 per year based on location
- A comprehensive benefits package, including medical, dental, and vision insurance
- Equity in the company
- A dynamic and inclusive work environment
We are an equal opportunity employer and welcome applications from diverse candidates. We prioritize candidate safety and only communicate through official @Rippling.com addresses.
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