Process Excellence Professional
2 weeks ago
Monitor process performance against agreed service level agreements for accounts payable and accounts receivable across multiple countries.
Track and manage ageing buckets, collaborating with customers for timely resolution.
Ensure smooth customer reconciliations for both cash and card payments.
Drive efficiency-focused transformation projects in partnership with country teams and Metro Digital.
Maintain zero non-compliance for external audits.
Support process migrations to GBS and assess impact for customers.
Conduct skip meetings, focus groups, and MRM sessions to assess process health and support team engagement/retention.
Perform quarterly, half-yearly, and annual performance reviews, providing regular feedback to the Team Leader.
Manage leave planning for self and TL.
Collaborate with IT Operations and Infrastructure teams to ensure smooth process continuity.
Review and finalize monthly governance presentations before release.
Qualifications & Skills
Strong understanding of accounts payable and accounts receivable processes, including reconciliations and ageing analysis.
Experience in stakeholder/customer engagement and process migrations.
Proven ability to manage compliance, audits, and governance reporting.
Good analytical, problem-solving, and transformation project management skills.
Strong communication and presentation skills.
Ability to work in a cross-cultural and multilingual environment.
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