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Risk Specialist I, Relay Product Excellence

1 month ago

Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

About the Role

Amazon - Middle Mile is seeking a Risk Specialist to help with identity verification and fraud mitigation for daily freight movements into and out of our North American fulfillment centers. This is a fantastic opportunity to join a new team in a huge growth area for Amazon.

Key Responsibilities

  • Work with stakeholders to build trust-based relationships and identify suspicious activity.
  • Investigate and address escalations while creating long-term, systemic solutions for a world-class customer experience.
  • Provide data analysis and conduct investigations to minimize the risk posed by fraud or abuse patterns and trends.
  • Pull data from numerous databases and perform ad hoc reporting and analysis as needed.
  • Take appropriate action to identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations.
  • Understand the business impact of trends and make decisions based on available data.

Requirements

  • 2+ years of work experience in logistics/transportation industry.
  • Experience working on identity verification/fraud detection processes.
  • Bachelor's Degree from an accredited university or equivalent.
  • Knowledge of MS Excel based tools and familiarity with Excel spreadsheets and ability to navigate and interpret data through SQL.