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1 day ago
- Handling digital calls, ensuring adherence to quality audit process.
- Query resolution and service request processing at digital calls.
- Service to sales/recruitment lead generation and conversion.
- Ensuring persistence collection for 13M and 25M.
- Retaining customers coming in for surrender/ECS/FLC/E2R.
- Managing new business WIP.
- Statutory compliance and branch risk rating.
- Training and certification.
- Measuring success through metrics such as total duration, number of calls attended, average call handling time, and time taken to pick up the call.
- At least 2-3 years of insurance experience, with at least 2 years in customer service/operations/finance.
- Performance rating of G3V3 and completion of 18 months in the current role for eligibility.
- Candidate should have completed at least 12 months in the current role and have a minimum performance rating of G3V3 for lateral movement.
- Ability to work in a fast-paced environment, strong people skills, good coordination skills, data management on Excel, accounting knowledge, and customer-centric approach.
UG: Any Graduate
PG: Any Postgraduate
Industry Type:Insurance
Department:Customer Success, Service & Operations
Employment Type:Full Time, Permanent
Role Category:Non Voice
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