Executive - Customer Outreach Specialist

1 day ago


Gurgaon, Haryana, India beBeeEngagement Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Executive - Customer Engagement This role is focused on handling digital calls, ensuring timely and accurate resolution, and managing work in progress. Key Responsibilities:
  • Handling digital calls, ensuring adherence to quality audit process.
  • Query resolution and service request processing at digital calls.
  • Service to sales/recruitment lead generation and conversion.
  • Ensuring persistence collection for 13M and 25M.
  • Retaining customers coming in for surrender/ECS/FLC/E2R.
  • Managing new business WIP.
  • Statutory compliance and branch risk rating.
  • Training and certification.
  • Measuring success through metrics such as total duration, number of calls attended, average call handling time, and time taken to pick up the call.
Requirements:
  • At least 2-3 years of insurance experience, with at least 2 years in customer service/operations/finance.
  • Performance rating of G3V3 and completion of 18 months in the current role for eligibility.
  • Candidate should have completed at least 12 months in the current role and have a minimum performance rating of G3V3 for lateral movement.
  • Ability to work in a fast-paced environment, strong people skills, good coordination skills, data management on Excel, accounting knowledge, and customer-centric approach.
Education:

UG: Any Graduate

PG: Any Postgraduate

Industry Type:

Insurance

Department:

Customer Success, Service & Operations

Employment Type:

Full Time, Permanent

Role Category:

Non Voice



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