Solutions Architect for Contact Center Operations

2 days ago

Solapur, Maharashtra, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Contact Center Expert:

As a seasoned professional in contact center operations, you will be responsible for designing and implementing solutions that meet the evolving needs of the business community. This role involves working closely with stakeholders to ensure the infrastructure delivers on desired outcomes.

Responsibilities:

  • Design and engineering functions – Establish and document standards and blueprints for new functionality. Ensure it aligns with existing standards and blueprints.
  • Operations and maintenance – Manage operational run, enhancements, and platform changes. Support incident management and stakeholder engagement.
  • Supplier management – Monitor and manage delivery of services provided by suppliers. Ensure they meet contractual obligations and performance standards.
  • Collaborate with internal IT stakeholders to support integrations and governance processes.

Requirements:

  • 3-5 years of experience working with Genesys Cloud contact center solutions.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience may be considered.

What We Offer:

We provide a dynamic and challenging environment where you can grow your skills and expertise. As a key member of our team, you will have opportunities to collaborate with industry experts and contribute to cutting-edge projects.

If You Are Looking For:

A rewarding career opportunity in contact center operations, where you can leverage your expertise to drive business outcomes.

  • Senior Contact Center Solutions Architect

    2 days ago

    Solapur, Maharashtra, India beBeeEngineering Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Cisco UCCE CVP EngineerOverview:We are seeking a highly skilled engineer to design and implement scalable, resilient, and high-performing contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Customer Voice Portal (CVP) technologies.The ideal candidate will have a strong background in Cisco UCCE and CVP, excellent...

  • Senior Technical Architect for Contact Centers

    3 hours ago

    Solapur, Maharashtra, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Technical Leader - Contact Center SolutionsWe are seeking a seasoned technical expert to design, implement and maintain large-scale contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).The successful candidate will lead complex projects, collaborate with cross-functional teams and provide technical...

  • Cloud Contact Center Solutions Expert

    4 days ago

    Solapur, Maharashtra, India beBeeTelecom Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job OpportunityAn exciting challenge has arisen for an experienced Telecom professional to excel in cloud-based contact center solutions, demonstrate exceptional problem-solving skills, and possess strong communication abilities.Main ResponsibilitiesCollaborate with senior management to develop strategies that align with organizational goals.Establish...

  • Cloud Contact Center Expert

    1 week ago

    Solapur, Maharashtra, India beBeeCloudContact Full time ₹ 15,00,000 - ₹ 20,00,000

    We're seeking a seasoned cloud contact center expert to craft and administer scalable, automated systems for dynamic customer interactions.Key ResponsibilitiesAWS Service Integration: Develop and maintain cloud-based solutions using Lambda functions, Lex bots, and API integrations for seamless customer experiences.Automation & Optimization: Build API-driven...

  • Senior Cloud Contact Center Developer

    2 weeks ago

    Solapur, Maharashtra, India beBeeCloud Full time ₹ 18,00,000 - ₹ 20,00,000

    Senior Cloud Contact Center DeveloperWe are seeking a seasoned Senior AWS Connect Developer to design and develop scalable, automated cloud-based contact center solutions.Main Responsibilities:Design and implement cloud-based contact center infrastructure using Amazon Connect.Develop and maintain Lambda functions, Lex bots, and API integrations for dynamic...

  • Cloud Contact Center Transformation Specialist

    3 days ago

    Solapur, Maharashtra, India beBeeDeveloper Full time

    We are seeking a seasoned AWS expert to spearhead our cloud-based contact center transformation project.The ideal candidate will possess in-depth knowledge of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless customer interactions.Responsibilities & DeliverablesAWS Service Integration: Develop and maintain Lambda...

  • Senior Contact Center Architect Engineer

    1 week ago

    Solapur, Maharashtra, India beBeeEngineer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job OverviewCritical to our success is a skilled engineer who can design and implement Cisco UCCE CVP architectures that meet the complex needs of contact center solutions.We seek a motivated professional with expertise in Cisco UCCE ICM Finesse CUIC PGs Cisco CVP and VXML Server Unified Communications Manager CUCM Voice Gateways ISR ASR series SIP H323 QoS...

  • Cloud Contact Center Infrastructure Specialist

    1 day ago

    Solapur, Maharashtra, India beBeeCloudInfrastructure Full time ₹ 1,20,00,000 - ₹ 1,60,00,000

    Job Description:We are seeking a highly skilled IT professional to manage and maintain our Cloud Contact Center infrastructure. The ideal candidate will have experience in managing and provisioning AWS services, as well as microservices integration and Amazon Lex management.Manage and maintain CCP using AWS Management ConsoleMonitor and log performance and...

  • AI Solutions Architect for Telecom Operations

    1 week ago

    Solapur, Maharashtra, India beBeeBusiness Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Business Solutions Architect - Telecom IndustryExperience Level: 8 to 12 yearsLocation: Mumbai / Bangalore (hybrid)Job Summary:We are seeking a skilled Business Solutions Architect with expertise in telecom and AI solutions. In this role, you will serve as a trusted advisor to telecom clients, helping them navigate the transformative potential of AI...

  • Telecom Operations Manager

    2 days ago

    Solapur, Maharashtra, India beBeeTelecom Full time ₹ 30,00,000 - ₹ 45,00,000

    Job Overview:As a Telecom Operations Manager, you will play a pivotal role in driving customer interactions and streamlining operations.The demand for skilled Telephony Managers has led to an increased need for professionals who can enhance customer experiences, optimize processes, and leverage technology to drive business success.This role requires...