Cloud Contact Center Expert

5 days ago


Solapur, Maharashtra, India beBeeCloudContact Full time ₹ 15,00,000 - ₹ 20,00,000

We're seeking a seasoned cloud contact center expert to craft and administer scalable, automated systems for dynamic customer interactions.

Key Responsibilities
  • AWS Service Integration: Develop and maintain cloud-based solutions using Lambda functions, Lex bots, and API integrations for seamless customer experiences.
  • Automation & Optimization: Build API-driven workflows to streamline operations, enhance agent efficiency, and improve overall business performance.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations for advanced call handling and reporting features that meet business requirements.
  • System Administration: Monitor and manage AWS resources, including DynamoDB, S3, and Lambda, for high availability and performance.
  • Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows for informed decision-making.
Required Skills
  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.


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