Order Management Customer Service Specialist

6 hours ago


Mangalore, Karnataka, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 7,00,000
Customer Service Representative Job Description

This role involves managing customer orders from start to finish, ensuring timely and accurate resolutions to customer queries.

The ideal candidate will have experience in resolving complex customer complaints and improving processes.

  • Manage customer orders to ensure timely and accurate resolutions
  • Investigate and resolve order discrepancies, including missing or damaged items
  • Communicate with internal teams to resolve order-related issues
  • Analyze and resolve complex customer complaints, escalating as necessary

Key responsibilities include:

Responsibilities
  • Managing customer orders
  • Resolving order discrepancies
  • Communicating with internal teams
  • Analyzing and resolving customer complaints
Requirements
  • 1-2 years of customer service experience
  • Excellent communication, problem-solving, and analytical skills
  • Strong attention to detail and ability to multitask
  • Proficiency in Microsoft Office
  • Ability to work in a fast-paced environment and adapt to changing priorities

Fluency in English (written and verbal) is required for this role.


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