Senior Order Manager

7 hours ago


Mangalore, Karnataka, India beBeeOrderManagement Full time ₹ 70,00,000 - ₹ 1,00,00,000

Job Title: Order Management Specialist

About the Role

We are seeking an experienced Order Management Specialist to join our team. As a key member of our Global Shared Services Centre, you will play a vital role in ensuring seamless order fulfillment for our India market.

Responsibilities
  • Order Processing: Process email Purchase Orders from end users through Salesforce and SAP, and retrieve orders from partner portal and process into SAP.
  • Pricing Validation: Verify pricing against customer contract or approved discount matrix.
  • Product Availability: Verify availability of product and coordinate with Purchasing to determine lead times when supply is not available.
  • Priority Allocation: Exercise discretion to prioritize product allocations when supply is not available.
  • Customer Support: Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales.
  • Returns and Credits: Process customer returns and credit note requests in a timely manner.
  • Customer Inquiry: Answer customer inquiries regarding order status, product availability, and lead times.
  • Troubleshooting: Troubleshoot customer issues, responding in a timely manner.
  • Compliance: Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Ability to effectively communicate with customers, internal teams, and stakeholders.
  • Attention to Detail: Strong attention to detail and ability to maintain high accuracy levels.
  • Organizational Skills: Excellent organizational skills, with ability to manage multiple tasks and priorities.
  • Technical Skills: Proficiency in Salesforce and SAP, with experience in order management and processing.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our benefits package includes:

  • Competitive Salary: Market-competitive salary and bonus structure.
  • Professional Development: Opportunities for training, mentorship, and career advancement.
  • Benefits Package: Comprehensive health insurance, retirement savings plan, and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for order management, please apply today



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