Key Client Onboarding Specialist

6 days ago


Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

Key Client Onboarding Specialist

As a Key Client Onboarding Specialist at BNY Mellon, you will be responsible for providing high-quality support to clients with complex transactions and processes on a daily basis. You will independently assist clients by responding to inquiries regarding company products, services, and procedures.

Responsibilities:

  1. Provide quality support to clients with complex transactions and processes
  2. Independently assist clients with inquiries regarding company products, services, and procedures
  3. Respond to client questions on the process and request, and provide assistance for issues that have been escalated by junior team members
  4. Contribute to process improvement by suggesting ideas to improve team efficiency
  5. Responsible for the quality and completion of own work

Requirements:

  1. Working in a team to deliver best possible client service related to analyzing and maintaining client documents
  2. Ensuring documents are uploaded correctly and match regulatory requirements in order to support the daily business responsibilities
  3. Demonstrate understanding of the various regulations applicable to the role and the associated control framework to ensure ongoing adherence
  4. Demonstrate good communication skills in English as the role would involve communicating with internal and external clients
  5. Generating and providing information to questions from internal and external clients
  6. Graduate or BBA/MBA degree required
  7. Minimum years of experience required

About Us:

BNY Mellon is committed to creating an inclusive culture where our employees feel valued, respected, and empowered to contribute their best work. We are proud to be recognized as a leader in diversity and inclusion, and we strive to provide a work environment that is free from discrimination and harassment.



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