Key Client Onboarding Specialist
6 days ago
Key Client Onboarding Specialist
As a Key Client Onboarding Specialist at BNY Mellon, you will be responsible for providing high-quality support to clients with complex transactions and processes on a daily basis. You will independently assist clients by responding to inquiries regarding company products, services, and procedures.
Responsibilities:
- Provide quality support to clients with complex transactions and processes
- Independently assist clients with inquiries regarding company products, services, and procedures
- Respond to client questions on the process and request, and provide assistance for issues that have been escalated by junior team members
- Contribute to process improvement by suggesting ideas to improve team efficiency
- Responsible for the quality and completion of own work
Requirements:
- Working in a team to deliver best possible client service related to analyzing and maintaining client documents
- Ensuring documents are uploaded correctly and match regulatory requirements in order to support the daily business responsibilities
- Demonstrate understanding of the various regulations applicable to the role and the associated control framework to ensure ongoing adherence
- Demonstrate good communication skills in English as the role would involve communicating with internal and external clients
- Generating and providing information to questions from internal and external clients
- Graduate or BBA/MBA degree required
- Minimum years of experience required
About Us:
BNY Mellon is committed to creating an inclusive culture where our employees feel valued, respected, and empowered to contribute their best work. We are proud to be recognized as a leader in diversity and inclusion, and we strive to provide a work environment that is free from discrimination and harassment.
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