Client Onboarding Specialist

3 days ago


Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

About the Role:

We are seeking a skilled Client Onboarding Specialist to join our Client Activation team. As a key member of our team, you will be responsible for providing quality support to clients with critical and sensitive standing instructions setups, responding to client inquiries, and resolving moderately complex operational or client issues.

Main Responsibilities:

  1. Provides quality support to clients with critical and sensitive standing instructions setups processes daily.
  2. Responds to client questions on the process and request and aids with issues that have been escalated by junior team members.
  3. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
  4. Assists in providing status updates on problem resolution and outstanding issues to other teams
  5. Assists with process improvement by contributing ideas to improve team efficiency.

Requirements:

  1. Graduate or BBA/MBA degree required.
  2. Minimum years of experience required.
  3. Demonstrate understanding of the various regulations applicable to the role and the associated control framework to ensure ongoing adherence.
  4. Demonstrate good communication skill (Written and Spoken) in English as the role would involve communicating with internal and external clients.


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