Client Onboarding and Support Specialist

3 weeks ago


Pune, Maharashtra, India Madison Logic Full time
Job Description:

About Madison Logic:

Our team is dedicated to reshaping B2B marketing and delivering exceptional results. We take pride in our diverse backgrounds and commitment to excellence. As a Client Onboarding and Support Specialist, you will play a crucial role in ensuring seamless onboarding and support experiences for our B2B clients.

Responsibilities:
  • Manage client reporting to provide value to assigned clients
  • Resolve customer issues in a timely and effective manner
  • Analyze campaign data and communicate results and insights internally and externally
  • Coordinate and maintain ad campaigns using first-party data and integrated tools
  • Participate in campaign kick-off calls to align on strategy
  • Recommend optimization and delivery adjustments to improve campaign performance
  • Turn campaign data into actionable intelligence and provide partners with solutions
  • Develop client-specific lead generation strategies
  • Communicate with internal departments on campaign status and escalate issues
  • Document technical requirements and relay to software engineers
  • Identify optimization and upsell opportunities and make recommendations to Sales Executives
  • Support Customer Success Managers and Sales Executives with data, findings, and action items
Requirements:
  • Ability to work one of the following shifts: US EST, US PST, or Singapore
  • Fluent English language skills and clear communication style
  • University degree and 1+ year of experience in data analytics, campaign operations, or client services
  • Advanced knowledge of Excel and PowerPoint
  • 1+ years of experience with Salesforce
  • 1+ years of experience with 2 or more of the following: Google Analytics, Integrate, Marketo, Covertr, Eloqua, DSPs, SSPs


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