Customer Success Lead

1 week ago


Hyderabad, Telangana, India Nexivo Consulting Full time

About the Role:

Nexivo Consulting is seeking an experienced Customer Success Lead to join our team in Hyderabad. As a key member of our sales team, you will be responsible for managing customer relationships, analyzing data to improve customer satisfaction, and communicating effectively with clients.

Responsibilities:

  • Manage customer relationships and analyze data to improve customer satisfaction
  • Communicate effectively with clients and oversee program management
  • Provide excellent service and support to existing customers to build healthy relationships
  • Interact with customers, analyze feedback, and develop new techniques to ensure customer retention
  • Respond to customer queries and address service complaints in a timely manner
  • Ensure rapid adoption and enablement of solutions
  • Identify customer needs and suggest new products and services that suit their interests
  • Provide excellent customer service and ensure customer satisfaction
  • Build positive relationships with customers for repeat businesses
  • Collaborate with different teams and monitor all aspects of the project, including communication, development, and technology

Requirements:

  • 2 years of experience in sales of SAAS-based products
  • Knowledge of contact centers and customer service is preferred
  • Excellent interpersonal skills, English communication skills, and relationship-building skills

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