Strategic Business Partner

11 hours ago

Vizag, Andhra Pradesh, India beBeeRelationship Full time ₹ 11,01,697 - ₹ 14,35,073
Job Opportunity

We are seeking a proactive and relationship-driven Partner Relationship Manager to manage and grow our network of strategic partners.

This role requires a blend of relationship management, operational oversight, and account servicing, ensuring partners are supported, satisfied, and aligned with our business objectives.

Key Responsibilities:

  • Manage end-to-end partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management.
  • Serve as the primary point of contact for all partner-related queries, communications, and escalations.
  • Responsible for meeting strict deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
  • Conduct contract verification to ensure compliance with legal, financial, and operational terms before activation.
  • Conduct quality checks by calling newly onboarded partners to verify onboarding experience, clarify details, and ensure they meet predefined standards and service-level expectations.
  • Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls.
  • Maintain records of all communication for audit and quality assurance purposes.
  • Update and maintain the partner database, ensuring all records are accurate, complete, and up to date.
  • Ensure that all reward terms and conditions (T&Cs) are accurately recorded, updated in real-time, easily accessible, and fully compliant with company policies.
  • Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
  • Collaborate with finance and accounts teams to support smooth reconciliation processes.
  • Ensure data integrity and update records promptly to reflect any changes or corrections.

Key Success Metrics / KPIs

  • Partner engagement and retention rate.
  • Timely activation and performance of partners in campaigns.
  • Accuracy and timeliness of invoice verification and payouts.
  • On-time reporting on partner activities, financials, and audits.
  • Satisfaction scores and qualitative feedback from partners.
  • Accuracy and completeness of partner data and documentation.
  • Resolution of partner concerns and quality issues within defined SLAs.

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