Highly Skilled Technical Support Specialist Wanted

2 days ago

Thrissur, Kerala, India beBeeTechnical Full time ₹ 5 - ₹ 8

Are you passionate about technology and solving customer challenges?

We are seeking skilled Technical Support Specialists to assist customers with subscription management, payment issues, refunds, and token redemption.

Mandatory Requirements:
  • Hands-on experience in Microsoft Product Support and Windows Support is essential.
  • Able to work in rotational shifts, including night shifts.
  • Excellent communication skills, with the ability to speak and chat in English.
Key Responsibilities:
  • Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
Prerequisites & Skills:
  • Minimum typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.

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