
Global Service Manager
6 days ago
About Us:
We are a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.
- Founded in 1971, we have over 50 years of industry expertise.
- A product-based company specializing in human capital management solutions for HR, payroll, retirement plans, employee benefits, business insurance.
- Largest HR company for small to medium-sized businesses and a market leader in the U.S.
- Serves 710,000+ clients with more than 100 locations in the U.S. and Europe.
- Pays 12 million workers - one out of every 12 American private sector employees.
Key Responsibilities:
- Manage a team handling customer service, people management, and conflict resolution.
- Strong verbal communication and listening skills are essential.
- Demonstrate analytical and problem-solving skills.
- Effective interpersonal and written communication skills.
- Promote information sharing and collaboration among team members.
- Ability to lead/manage others and coach/mentor team members.
- Graduate degree required.
Responsibilities Include:
- Conflict Resolution - Finding solutions to disputes and disagreements between individuals or groups.
- Delegation - Assigning tasks or responsibilities to others while maintaining accountability for the overall outcome.
- Process Improvement - Driving improvements through data insights and ensuring compliance with industry standards.
- Operational Efficiency - Optimizing business processes and procedures to reduce costs and increase productivity.
- Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery.
- Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
- Team Engagement - Organizing team engagement activities to promote a positive work environment.
- Problem Solving - Breaking down simple problems, identifying potential solutions, and taking action to resolve the issue.
- Performance Metrics & Interpretation- Interpreting data and communicating findings effectively to stakeholders.
Requirements:
- More Than 7 Years of experience in BPO Operations Team handling, customer service, people management)
- Strong people management (Team Handling) experience
- More than 3 Years of team handling experience
Large global presence
Global brand recognition
Opportunities for advancement
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