Global Service Manager

6 days ago

Tiruppur, Tamil Nadu, India beBeeLeadership Full time ₹ 19,80,000 - ₹ 25,20,000
Job Title: Global Service Leader

About Us:

We are a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.

  • Founded in 1971, we have over 50 years of industry expertise.
  • A product-based company specializing in human capital management solutions for HR, payroll, retirement plans, employee benefits, business insurance.
  • Largest HR company for small to medium-sized businesses and a market leader in the U.S.
  • Serves 710,000+ clients with more than 100 locations in the U.S. and Europe.
  • Pays 12 million workers - one out of every 12 American private sector employees.

Key Responsibilities:

  • Manage a team handling customer service, people management, and conflict resolution.
  • Strong verbal communication and listening skills are essential.
  • Demonstrate analytical and problem-solving skills.
  • Effective interpersonal and written communication skills.
  • Promote information sharing and collaboration among team members.
  • Ability to lead/manage others and coach/mentor team members.
  • Graduate degree required.

Responsibilities Include:

  • Conflict Resolution - Finding solutions to disputes and disagreements between individuals or groups.
  • Delegation - Assigning tasks or responsibilities to others while maintaining accountability for the overall outcome.
  • Process Improvement - Driving improvements through data insights and ensuring compliance with industry standards.
  • Operational Efficiency - Optimizing business processes and procedures to reduce costs and increase productivity.
  • Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery.
  • Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
  • Team Engagement - Organizing team engagement activities to promote a positive work environment.
  • Problem Solving - Breaking down simple problems, identifying potential solutions, and taking action to resolve the issue.
  • Performance Metrics & Interpretation- Interpreting data and communicating findings effectively to stakeholders.

Requirements:

  • More Than 7 Years of experience in BPO Operations Team handling, customer service, people management)
  • Strong people management (Team Handling) experience
  • More than 3 Years of team handling experience
Benefits:

Large global presence

Global brand recognition

Opportunities for advancement

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