Global Hardware Asset Manager

1 week ago

Tiruppur, Tamil Nadu, India beBeeConfiguration Full time ₹ 30,00,000 - ₹ 50,00,000

Hardware Asset Management Specialist - Global Operations

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This role is responsible for managing and enhancing client asset lifecycle and configuration management practices across global operations. The Hardware Asset Management (HAM) & CMDB Specialist will drive end-to-end delivery, process optimization, CMDB governance, and work closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

Key Responsibilities:

  • Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and service improvement initiatives.
  • Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  • Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
  • Create and enhance application maps using ServiceNow Service Mapping.
  • Customize ServiceNow environments including scripting, automation, and module configuration.
  • Design and manage reports and dashboards to support decision-making and transparency.
  • Identify and implement opportunities for continuous service improvement.
  • Define, improve, and manage periodic audit and verification processes for asset data.
  • Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.

Required Skills and Qualifications:

  • At least 3 years of experience in IT asset and configuration management.
  • Strong expertise in ServiceNow HAM and CMDB modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.

Preferred Qualifications:

  • Experience with Service Mapping and MID Server configuration.
  • Ability to write custom scripts within ServiceNow for automation and customization.
  • Background in ITIL practices and IT Service Management frameworks.

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