Effective Product Support Expert

17 hours ago


Tirupati, Andhra Pradesh, India beBeeProductivity Full time ₹ 9,00,000 - ₹ 18,00,000
Customer Support Specialist Job Description

Our Customer Support team plays a vital role in addressing customer issues, providing expert guidance on product usage and collaborating closely with internal teams to deliver exceptional experiences.

Key Responsibilities:
  • Troubleshoot complex customer issues and perform thorough root cause analysis
  • Offer comprehensive support and guidance to customers on product utilization
  • Manage the import/export of customer data from production systems
  • Maintain accurate and up-to-date customer information within production systems
  • Handle confidential data securely according to established guidelines
  • Develop engaging product content for stakeholders
  • Generate insightful reports from multiple systems
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science or related field
  • At least 3 years of experience in product customer support
  • Excellent interpersonal and collaborative skills
  • A strong analytical mindset and problem-solving inclination
  • Ability to articulate business requirements in clear terms
  • Strong documentation and written communication skills
  • Attention to detail and excellent verbal communication skills
Benefits:
  • Competitive compensation package
  • Opportunities for continuous career growth and professional development
  • Exposure to cutting-edge technologies and advanced cybersecurity practices
  • Dynamic work environment that values innovation and excellence


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