International Ocean Freight Forwarder Specialist

6 days ago

India Platton Full time

About Platton Inc

We are an international asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services.

Our team is looking for a highly skilled International Ocean Freight Forwarder Specialist to join our team in India. The ideal candidate will have a minimum of 1 year experience in international ocean freight forwarding and possess an understanding of the functions and obligations of a freight forwarder and NVOCC.

Key Responsibilities

  • Facilitate the movement of products/equipment/materials out of the country via ocean or air freight, in accordance with organizational policies and procedures.
  • Comply with relevant local, country and international laws and processes.
  • Provide customer service with regard to bookings, rates, document production, accounting, agent interaction and problem solving.
  • Ensure accuracy and completeness of quotes, services, documentation, and billing for services.
  • Establish and maintain new business opportunities from both existing and new customer sources.
  • Acquire necessary documentation and information in a timely manner to serve customer needs.
  • Handle both air and ocean import shipments.
  • Serve the customer needs and interact with all contacts in a customer-focused fashion at all times.
  • Oversee/monitor/assist in the preparation of accurate documents in a timely manner from source documents (checking for accuracy) taking responsibility for completeness, accuracy, and timeliness of the transaction.
  • Arrange shipping documentation, clearances, shipping mode, delivery, tracking and notification.
  • Assure that interaction regarding customs, air carriers, ocean carriers and domestic carriers is coordinated to arrange for handling of product from source to delivery.
  • Assure that filings such as AMS, ISF, FCM, and AES are submitted in a timely manner and coordinated with logistic schedules.
  • Assure that complete and accurate files for documentation and compliance purposes are maintained, as well as for customer visibility in our online TracNet website.
  • Respond to customer and/or agent inquiries in a timely manner. Provide timely shipment status updates to customer.
  • Work as a team member on other department processes and duties as assigned.
  • Provide updates to customer if any change to shipment is communicated from overseas agent. Includes but is not limited to change in quantity, change in ready date, or change to vessel arrival estimate.
  • Maintain careful attention to customer procedures to handle each shipment as per customer wishes and update Customer Maintenance SOP on regular basis to ensure updated information for all staff members.

Requirements

  • Minimum 1 year experience in international ocean freight forwarding.
  • Possess an understanding of the functions and obligations of a freight forwarder and NVOCC.
  • Ocean and air freight industry information.
  • Carrier selection (ocean, air and domestic).
  • Basic knowledge to identify specialized cargo (hazardous, OOG, overweight).
  • Inco terms.
  • NVOCC terminology and methods.
  • Container specifications.
  • Export documentation.
  • Letters of credit and other banking documents.
  • Legalization requirements.
  • US Department of Commerce and State Department export licenses.
  • Other government agency requirements.

Salary Range: ₹600,000 - ₹900,000 per annum based on experience.

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